Veritas Partners has an immediate need for an Associate Vice President of Information Technology (AVP of IT) to join our team in a full-time capacity!

The successful AVP of IT will be responsible for providing strategic and technical insight for the IT department under the guidance of the VP of Information Technology Service. This position will also contribute to the budgeting and planning of network systems as well as maintenance and support. The AVP of IT will work collaboratively with other business units and Third-party vendors. The position oversees technology governance for decisions and solution development, develops processes and procedures, and provides guidance and leadership for the technology service area. The AVP of IT will also work closely with functional areas on organizational projects and initiatives. In addition to operational management, this role will involve senior IT leadership and internal business stakeholders to understand business and customer needs and assess, propose, and implement technical solutions that align with and facilitate these needs.

This is an onsite position.

RESPONSIBILITIES:

·        The AVP of ITS provides direct input in developing strategic objectives and operational outcomes of technology services and is accountable for the implementation of standard processes and procedures for technology service components within the organization. 

·        Manages and ensures compliance and system SLAs are meeting performance levels. 

·        Provides leadership for continuous improvements throughout the Network security and Tier1 support team.

·        Defines and drives the objectives of the service desk to improve support workflows, problem resolution, change and release management effectiveness, capacity planning, and security initiatives.

·        Participates in the design, development, implementation, and support of infrastructure solutions and project management.

·        Provide a work environment focused on teamwork and unity while empowering the staff to focus on their individual goals and objectives.

·        Leverage project management skills and tools to manage and monitor technology projects to ensure compliance with defined policies and technical standards.

·        Conduct audits of enterprise technology SLAs.

·        Assist with the preparations for disaster recovery planning for consistent business operations.

·        Engage in professional development to maintain continual growth in skills and knowledge essential to the position. Provides direct training to technical staff for related enterprise-shared technology and administrative technology service requirements.

·        Ensure services, systems, procedures, and processes are properly documented and maintained regularly.

·        Managing relationships and agreements with third-party vendors.

·        Making recommendations for improving existing systems and processes.

·        Keep abreast of new enterprise and administrative technologies and operational methodologies.

·        Participate in business unit committees to learn, share, and identify ways technology can assist and improve their processes. 

DEPARTMENT MANAGEMENT AND GOVERNANCE:

·        Identify the most efficient and effective use of both in-house and outsourced services for applications, data centers, computing, information security, data and voice networks, storage, systems, and infrastructure services.

·        Manage the design, documentation, implementation, and daily operations of a reliable, secure, optimized, efficient, and scalable network that supports the delivery of exceptional Member and employee experiences.

·        Develop, document, and implement procedures and schedules for maintaining the network and ensuring timely patch management.

·        Manage production technology incidents to resolution, ensuring timely engagement, escalation, and effective communication with business, technology, and vendor partners.

·        Identify new technologies necessary to support a high-tech, high-touch business strategy and develop recommendations and business cases where necessary for presentation to the VP of ITS

·        Execute security management tasks including the monitoring, installation, and activation of malicious software protection tools, applying security protocols to network connectivity, managing user identity and logical access, and providing security data as needed when investigations arise.

·        Identify new technologies necessary to support a high-tech, high-touch business strategy and develop recommendations and business cases where necessary for presentation to senior management.

·        Develop, implement, maintain, and oversee enforcement of policies, procedures, and associated plans for system security administration and user system access based on industry-standard best practices.

QUALIFICATIONS:

·        Undergraduate degree in Computer Science, Management Information Systems, Business, or a related field.

·        15+ years’ experience in IT.

·        5+ years of relevant experience in managing/leading technical projects and assessing technical solutions.

·        2+ years of relevant experience in a lead role of a technology team and direct supervision of staff

·        Strong Knowledge and experience with the following computer and server hardware and

·        Strong analytical skills with a fundamental understanding of the underlying business or customer need

·        Ability to communicate with technical and non-technical stakeholders to drive alignment.

·        Ability to manage change and take active leadership in timely decision-making.

·        Ability to lead and motivate people and encourage teamwork.

Preferred Skillset & Experience:

·        Related IT Industry certifications of leading technologies such as Microsoft Azure Infrastructure administration, Cisco CCNA or better, VMware VCP, security-related certifications, or equivalent experience. 

·        Experience managing and securing cloud-hosting environments, including IaaS, SaaS and PaaS

·        Experience developing project plans and managing projects in a banking or financial services organization.