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Help Desk / Desktop Support

Location : Washington, DC
Job Type : Direct
Hours : Full Time
Required Years of Experience : 3
Travel : No
Relocation : No

Job Description :

Job Description:



  • Provide End User Support to Install/configure/upgrade hardware/software

  • 3 + Years of Experience Technical Support

  • 1 Year of experience in Help Desk technical Support

  • Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.

  • Diagnose and repair hardware and software problems



  • Use IT support request system to document, prioritize, track and escalate complex requests


Required skills & experience


- 2+ years of Desktop/Helpdesk Support Experience with ability to:



  • Use technical databases to research problems and talk with co-workers to research problem and find solution.

  • Provide accurate and complete answers to general use and administrative environment questions in a timely manner.

  • Support shared software, such as operating systems, configuration management tools, application and development tools,testing tools, compilers, and code editors.


Required Qualifications :
 
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