Help Desk / Desktop Support
Location : Washington, DC
Job Type : Direct
Hours : Full Time
Required Years of Experience : 3
Travel : No
Relocation : No
Job Description :
- Provide End User Support to Install/configure/upgrade hardware/software
- 3 + Years of Experience Technical Support
- 1 Year of experience in Help Desk technical Support
- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
- Diagnose and repair hardware and software problems
- Use IT support request system to document, prioritize, track and escalate complex requests
Required skills & experience
- 2+ years of Desktop/Helpdesk Support Experience with ability to:
- Use technical databases to research problems and talk with co-workers to research problem and find solution.
- Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
- Support shared software, such as operating systems, configuration management tools, application and development tools,testing tools, compilers, and code editors.
Required Qualifications :