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Help Desk Manager

Location : Baltimore, MD
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :


  • Managing a staff of 6. 

  • Must be able to be hands on,

  • Must be Technical

  • Be prepared to jump in the queue based on Volume,  possible escalation point based on other escalation points being otherwise occupied

  • Reports to the CTO and Director of Customer Satisfaction

  • Not responsible for Metrics or creating process.

  • Ideally would like MSP experience

  • Decision Maker – someone who can see problem tickets and make sure that Customer satisfaction is paramount.


Required Qualifications :
 
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