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HR Technology Systems Manager - Hunt Valley

Location : Hunt Valley, MD
Job Type : Direct
Hours : Full Time
Required Years of Experience : 3-5
Required Education : Bachelor's Degree
Travel : No
Relocation : No

Job Description :
We need you to help us shape and own the design, development, operations, and audit of our next-gen HR Technology platform.  This role will be responsible for managing and directing both the activities of the intern HR analysts and contractors that support and provide services for Oracle Cloud HCM and related third-party HR applications. As the HR Technology manager you will be responsible for overseeing all project-related and enhancement-related changes and/or other day-to-day maintenance and support efforts related to the enterprise HR technology systems.


Job Duties


·        Supervise HRIS analyst team

·        Act as an adviser and liaison for the Oracle Application Development and support teams including on shore and offshore team members

·        Coordinate support activities with our hosting provider and Oracle Support

·        Able to make data driven decisions

·        Manage ServiceNow HRIS Helpdesk and ensure SLA compliance

·        Manage Quarterly Update testing for Oracle HCM

·        Configuring the system for upgrades, updates, new feature adoption, building reports, complex queries, and auditing data integrity, converting data for acquisitions, etc.

·        SDLC experience (incidents, change management, release management)

·        Serving as a liaison to senior IT management, reporting on the status of large projects, identifying issues and assessing their impact and proactively recommending solutions

·        Partner with the PMO to gather and document user and functional business requirements to support upgrades, enhancements, change and/or fixes to existing or new systems

·        Manage customer relationships with supported business groups (payroll & HR)

·        Develop and maintain system documentation (including but not limited to trouble shooting and audit requirements)

·        Ensure all team members have a clear understanding of vision and strategy, and foster a positive work environment

·        Hiring, training, mentoring and evaluating team members


Other Important Duties


·        Actively listen and interact with internal/external customers/vendors explaining and resolving complex issues simply while exceeding expectations

·        Own issues by communicating with customers/vendors

·        Supporting function specification development and fault handling of outbound and inbound interfaces

·        Rigorously testing for potential issues proactively and creating repeatable processes/scripts

·        Keeping up to date on HR technology trends and acting as a trusted advisor and leader within the HRIS/Technology team

·        Perform other duties as assigned


Management Skills


·        Ability to analyze work, set goals, develops plans of action, and possess good time management skills.

·        Ability and willingness to achieve organizational and individual goals by seizing opportunities and learning from experience.

·        Ability to build consensus, use active listening skills, and work harmoniously with others in getting a job done while promoting a culture of teamwork, excellence, and integrity.

·        Advanced communication skills. Able to organize and facilitate meetings with large groups of people.  Able to tailor communications for staff and C-level executives.

·        Deadline oriented with a demonstrated understanding of expected delivery dates and the tasks necessary to achieve objectives.

·        Excellent problem analysis and resolution skills with the ability to thoroughly research issues in a timely manner, identify and suggest solutions, and proactively implement corrective steps.

·        Excellent judgment and the ability to make sound decisions.

·        Good leadership skills with an ability to effectively lead and manage direct reports (approximately 2-3).

·        Excellent customer service skills to customers both internal and external to the company.

·        Ability to provide timely and accurate information.

·        Ability to embrace change and participate in exploring opportunities to improve business processes and advocate on behalf of the business for product improvements from 3rd party vendors.

·        Willing to take initiative and proactively create the company's future by challenging the status quo and daring to innovate




·        A bachelor’s degree in a related field such as IT, Computer Science, Business, etc.

·        3-5 years experience writing PL/SQL queries. Familiarity with business intelligence tools like OBIEE, Cognos, OTBI, BIP, etc. to create reports and dashboards beyond the basics (HCM Cloud or EBS tools preferred).

·        Expert level skill with Excel including VBA code, vlookups, pivot tables, spreadsheet compare, text to columns, data import/export, etc.

·        Some experience configuring, using, supporting, and/or training on SaaS HR Technology, preferably Oracle HCM Cloud – E-Business Suite or PeopleSoft

·        Functional understanding of HCM integrations (payroll, recruiting, benefits, job sites, etc.)

·        HR certification such as PHR, SPHR, SHRM-CP demonstrating your understanding of HR

Required Qualifications :
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