IS Operations Analyst III
Bachelor’s degree in a relevant field with three to five years related and progressively responsible professional experience that successfully demonstrates the ability to analyze problems and implement efficient solutions in an operations environment. Experience to include two years resolving problems in a LAN environment, preferably with Windows Server 2012 and Windows 7/10 in an Active Directory environment. Prior successful team leader experience preferred.
Or, an equivalent combination of education and experience.
§ CompTIA A+ Certification desired
§ Microsoft Certified Technology Specialist desired
§ ITILv3 Certification desired
§ Must possess expertise in Microsoft Access, Excel, Outlook, and Word (certification is a plus).
§ Must possess knowledge and demonstrate proficiency in PC support and configuration, specifically with Windows 2012, Windows 7/10 in an Active Directory network environment.
§ Must possess operational knowledge and proficiency working within a mainframe database and/or open systems environment such as HP-UX to include trouble-shooting experience. Must be able to enter data, sort and extract information from data base systems through query development.
§ Must possess knowledge and proficiency with a job automation tool such as UC4 or Automic.
§ Must possess knowledge and proficiency in Microsoft SQL administration and query development.
§ Ability to research, read, analyze and interpret procedure manuals, business periodicals and professional journals.
§ Ability to provide explanation or instruction and respond to questions in one-on-one situations in person or over the phone.
§ Ability to write reports, business correspondence, and procedure manuals for a diverse audience.
§ Must possess exceptional analytical skills.
§ Ability to define problems, collect data, establish facts, and draw valid conclusions.
§ Ability to interpret a variety of technical instructions in mathematical or diagram form.
§ Ability to deal with several concrete variables in a variety of situations.
§ Able to take and follow directions with minimal direction.