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Mortgage Servicing Manager

Location : Greater Baltimore Area
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Our client is a well-established mid-sized bank that spans the Mid-Atlantic region. They are currently seeking an experienced leader to join their mortgage servicing team in various Eastern PA and MD locations.


Experience within GNMA (Ginnie Mae) is a major plus, but not required. Will oversee a team of 2-3.


Some responsibilities include:


  • Oversee the day-to-day functioning of the loan servicing and help drive new initiatives to improve processes

  • Manage a diverse team of loan servicing specialist responsible for understanding the business and eco-system to perform root cause analysis, clearly and professionally present alternative solutions, and illustrate good judgment

  • Be able to optimally manage opposing priorities for self and others without compromising team morale

  • Use company data to better control operating costs and implement updated procedures/policies in order to reach quality targets and service expectations;

  • Transfer to Sub-Servicer loan and data, and verify reports for completeness and accuracy to ensure compliance with servicing agreement.

  • Collaborate with team members to resolve delinquent loans;

  • Form a network of external vendors while building relationships;

  • Act as a liaison regarding escrow servicing, and respond to customer inquiries

  • Assist with account reconciliation as needed;

  • Complete daily/weekly/monthly reporting requirements;

  • Monitors work volumes and forecast for future needs;

  • Handle servicing related audits and comply with all state/federal filing requirements e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

Required Qualifications :
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