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Product Director of Ecommerce & Backoffice Systems

Location : DC/Remote
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No

Job Description :
 

Veritas Partners has an immediate need for a Product Director of Ecommerce & Backoffice Systems!


 


Reporting into the VP of Technical Strategy & Product, as the Director of Product, E-commerce & Back Office Systems you will be responsible for defining and building a modern and high-converting e-commerce shopping and subscription billing platform that supports all of the company’s products and consumers, with particular focus on back-office tools. You will lead a team of product managers responsible for strategy, roadmap and execution of our e-commerce and billing platform and for creating a world-class shopping experience for consumers.


 


The successful candidate will partner closely with business stakeholders and PMs to translate category specific requirements into extensible platform capabilities that can be leveraged by all businesses, incorporating those into the core e-commerce roadmap and prioritizing accordingly.


 


Responsibilities:


 


       Define and execute a vision and roadmap for CCE’s core commerce shopping funnel that elevates the brand, drives conversion, and improves the consumer experience


       Manage a portfolio of small, medium, and large product initiatives, united under a clearly articulated product strategy


       Advocate and evangelize within product and the broader organization relentless focus on customer-centric thinking and prioritization


       Develop service-oriented capabilities in the commerce platform that maximize ability for categories to easily extend core functionality to meet business-specific requirements


       Partner closely with GM’s and PM’s to identify and translate category-specific requirements into core commerce projects for roadmap execution


       Communicate updates on deliverables and outcomes to partners


       Work closely with Engineering, Agile Release Management and Product Design to execute roadmap projects ensuring on-time, on-budget, high quality delivery


       Develop scalable process for monitoring customer feedback - both ongoing and one-off deep dives - to analyze and understand contact drivers and develop a roadmap for reducing contact rate in partnership with Operations


       Implement processes to monitor and reduce measured errors and latency via an ongoing, baseline on-call or roadmap investment


       Create and implement processes for capturing, prioritizing, and fixing core commerce production errors via focused activities (shop the site) and inbound company-wide reporting channels


       Manage delivery-oriented Product Managers and provide regular job performance feedback and career development support


       Play an active role in our recruiting process for product and engineering roles as we grow our team


 


Qualifications:


 


       A strategic, consumer-centric thinker. You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.


       Results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based and are highly motivated by goal accomplishment.


       A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly.


       Receptive to change. You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.


       A collaborative thinker. You enjoy an environment that has been structured for collaboration and interdependencies.


       A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals.


       A collaborative people leader. You know how to work effectively with your functional-executive peers and their organizations, advocating for your category, holding colleagues accountable and leading the entire cross-functional team to success. People follow you, even when they don’t report to you.


       Agile Product Management / Product Ownership experience; at least 3-4 of those years in consumer facing (ideally with emphasis on mobile-first) Product Management role


       Proven track record working for at least 2-3 years within a high-growth (but still profitable) business, leading or closely collaborating on Growth Hacking strategies and execution leading to exponential growth


       Exceptional written and oral communication skills


       Exceptional organizational and analytical skills


       Strong user experience sensibilities and appreciation for minimal interface design


       Strong technical chops and ability to partner closely with engineers


       Strong use of analytics, user research and business cases to drive decisions and improve products


       Experience with subscription business, monetization strategies and/or behavior change a plus


       Experience leading or closely collaborating on SEO / SEM / ASO strategies a strong plus


       Experience working within the SAFe framework is a plus.


Required Qualifications :
 
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