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Systems Engineer

Location : Baltimore County, MD
Job Type : Direct
Hours : Full Time
Required Years of Experience : 3+
Travel : No
Relocation : No

Job Description :

Veritas Partners has an immediate need for a Systems Engineer to join our team in the greater Baltimore County, MD area!


 


This is an exciting opportunity for an up-and-coming Engineer who enjoys interfacing with clients to work in a fast-paced environment and work with Microsoft technologies!


The more experience you have with Azure & O365 technologies, the better!


 


Responsibilities:


· Emphasis on managing and maintaining our technology stack standards, processes, and procedures for each client.


· Performs proactive maintenance tasks and monitors industry trends.


· Fosters a Technical/Business relationship with the client.


· Provides primarily onsite support services to:


o Analyze work orders.


o Investigating escalated service tickets and helping to resolve


· Creates and maintains documentation including:


o Network infrastructure


o Applications


o Management processes


· Maintains client information confidentiality.


· Examines complaints, identifies solutions, recommends areas of system improvement.


· Consistently and accurately log all hours and activities with detail.


· Works closely with project team in the definition, testing, training, implementation, and support of initiatives.


· Works cohesively with service desk personnel to ensure quality service to customers.


 


Qualifications:


· Working knowledge in the following areas:


o Backup and Disaster Recovery


o Windows Servers (2012)


o Anti-virus/ Malware


o Desktops and laptop (Windows 10)


o Wireless Access


o Firewalls / Routers / Switches


o Email (Exchange 2013)


o Line of Business applications


o Cloud Services (Office 365, Azure, InTune)


o Virtualization (VMware, Hyper-V)


· 3+ years’ experience in the network of a multiple site Windows 2012 server environment of 50+ users


· Experience with providing remote support and using remote management software.


· Ability to work independently and with little direct management.


· Ability to effectively communicate with clients to identify and resolve problems.


Required Qualifications :
 
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