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Technical Billing Manager

Location : Washington, DC
Job Type : Direct
Hours : Full Time
Required Education : Bachelor's Degree
Travel : No
Relocation : No

Job Description :

Our client is growing rapidly within a industry experiencing growth - clean energy. They’re working to make the world a better place by helping everyone live healthier lives with cleaner air. We are looking for a Billing Manager to lead the billing operations. Key accountabilities include building and managing workflows, owning templates, and providing SME to the business for various projects.


 


Responsibilities include:


 


• Manage/configure software settings, including creating new user roles and setting security policies


• Identify, evaluate, and recommend billing system changes to improve the billing operations process and assurance controls


• Maintain data integrity within system, alongside with Data and Development Teams


• Execute queries keeping data up to date & design and deliver business process automation


• Handle outreach to support on technical matters related to billing system


• Create, improve and manage custom workflow related to refunds, billing (email and paper), payment transfers, late fees, ETFs, etc.


• Understand the data flows to optimize processes and monitor errors


• Manage back office to ensure payments are processed and clients are paid accurately and timely


• Establish and report on KPIs, issue resolution, etc. on a weekly and monthly basis


• Develop documentation, research, and support the creation of training materials


 


Ideal Qualifications


 


• Bachelor’s Degree


• Experience with Salesforce a must, SQL experience a plus


• Experience with GSuite, and Microsoft Excel skills required


• Ability to communicate effectively with multiple departments


• Experience with retail electricity or community solar helpful but not required


Required Qualifications :
 
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